TYWL Financial Policy
TYWL Financial Policy
Thank you for choosing True You Weight Loss and congratulations on making your health and well-being a priority. In preparation for the next steps, we wish to inform you of the payment methods and financing options available to you. Our Patient Care Coordinators are specially trained and ready to assist you as necessary.
To learn more about our financing options please click here.
Medical Insurance
Medical care provided by True You Weight Loss is not covered by any medical insurance programs, and we do not participate in any such plans. All our procedures and services are elective, we cannot submit claims for reimbursement to any insurance plans, nor will we accept payment from any insurance carrier for your elective procedure. Due to our package pricing for procedures and services, we are unable to provide itemized invoices to insurance companies or HSA plans. You will be provided a copy of your complete invoice once full payment is made.
Medical Consultation
During your private-telemedicine consultation, a member of our highly specialized team will meet with you, learn about your goals, and tailor your treatment to your specific needs. The consultation fee paid will be applied toward your procedure total if you choose to move forward. Consultation fees are non-refundable.
Your consultation time is scheduled exclusively for you to best accommodate your schedule. We will do our best to be on time and make each appointment valuable and customized to your needs. Due to the time allotted for your consultation and treatment planning, we require a 24-hour cancellation notice from you. Failure to give 24 hours’ notice will result in the forfeiture of the full consultation fee. Unused consultation fees are valid for 90 days from the date of purchase.
Procedure Booking Deposit Policy
A non-refundable deposit of $1,000 is required to reserve your procedure date. Deposits must be completed with a credit or debit card. The deposit will be applied toward the total cost of your procedure.
We are unfortunately unable to accept financing company funds for deposits.
Deposits are due within 24 hours of selecting your procedure date. If a deposit is not received within the requested time frame, we will be unable to hold the space and the date of service will be released.
The remaining procedure balances may be paid utilizing a financing company.
We understand that plans change, and you may need to postpone or cancel your procedure. Due to costs incurred after your procedure is scheduled, the $1,000 deposit is completely non-refundable.
Important Note: If your BMI is 50 or over, your procedure will be performed exclusively at WakeMed Cary Hospital in Cary, NC, as a safety precaution. Please note that there is a $1,500 hospital surcharge related to this due to hospital facility fees.
Procedure Payment & Booking Policy
Final payments will be due NO LATER than 21 days prior to your scheduled procedure date. If your procedure is scheduled with less than 21 days’ notice, full payment is due upon scheduling. Financing companies may be used to pay procedure balances.
Acceptable forms of payment for procedures are:
- All major credit cards
- Care Credit
- United Medical Credit
- ALLY
- Alphaeon
- Cashier’s Check*
- ACH Bank Transfer
*Cashier’s Checks should be mailed to the address below and must be received by the due date of the patient’s invoice. We highly recommend mailing with a tracking number method. TYWL is not responsible for unreceived lost mail. Please mail to:
True You Weight Loss
2001 Weston Parkway
Cary, NC 27513
Procedure Reschedule Policy
21 Days or Less
Should you need to reschedule your procedure within 21 calendar days of your procedure date, a $1,500 rescheduling fee will be incurred.
21 Days or More
Should you wish to reschedule your procedure and you provide more than 21 calendar day notice, no additional fee will apply. The $1,500 non-refundable procedure deposit is valid for 90 days should you need extra time to decide on your procedure date.
Procedure Cancellation Policy
If you elect to cancel your procedure entirely for any reason whatsoever, please be advised that the following cancellation fees will apply:
21 Days or Less
If you elect to cancel your procedure within 21 calendar days of your procedure date, you will be responsible for 50% of the total cost of the procedure (non-refundable and cannot be applied towards a future procedure).
21 Days or More
If you elect to cancel your procedure 21 days or more from your procedure date, no additional fee will apply other than the loss of the non-refundable $1000 deposit.
Refund Policy
All refunds will be issued back to the original payment method. Please be advised that credit card refunds can take up to 10 business days to process. If a patient requests a refund via a method other than the original form of payment, the refund will be made via check, directly to the patient, minus an additional 5% check processing fee. Refunds issued by check can take up to 30 days.
Travel Policy
- I understand I must have a responsible adult with me when traveling to my procedure, and if necessary, I will be responsible for hiring a health aid to assist me.
- I understand that I must be accompanied by a responsible adult when using a car service or non-medical transportation to and from my procedure.
- I understand that my travel companion will serve as my emergency contact and should remain with me for the first 24 hours following my procedure.
- I understand that if I arrive to my procedure without a responsible adult, my procedure will be canceled and will not be refunded.
